EUROPE-BOUND FLIGHTS MONDAY CANCELLED

KUALA LUMPUR, April 19 (Bernama) -- Malaysia Airlines' (MAS) flights to
Europe April 19 have been cancelled due to the volcanic ash cloud
over the continent.

In a statement here Sunday, the national carrier said the flights affected
were as follows;

From Kuala Lumpur to:
* London (MH4) scheduled to depart at 10.05am
* London (MH2) scheduled to depart at 11.40pm
* Amsterdam (MH16) scheduled to depart at 11.55pm
* Paris (MH20) scheduled to depart at 11.35pm
* Frankfurt (MH6) scheduled to depart at 11.50pm

To Kuala Lumpur from:
* London (MH3) scheduled to depart at 12.00 noon
* London (MH1) scheduled to depart at 10.00pm
* Amsterdam (MH17) scheduled to depart at 12.00 noon
* Paris (MH21) scheduled to depart at 12.00 noon
* Frankfurt (MH5) scheduled to depart at 12.30pm

However, according to the statement, MAS flight to Rome Sunday night
proceed as scheduled at 11.45pm.

"As airports in Rome are currently still open, Malaysia Airlines is
providing stranded customers with the option to change their original
destination to fly into Rome instead, subject to seat availability.

"However, passengers will be responsible for onward travel to their final
destination," the statement said.

Customers are urged to check the status of their flights before going to
the airport on www.malaysiaairlines.com under the tab 'Book/Flight status' or
contact MAS' call center 1300-88-3000 (within Malaysia) and 603-7843 3000
(outside Malaysia).

Those with mobile phones are encouraged to register their numbers with the
airline for ease of notification via SMS.


The statement said passengers on the affected flights will be given three
options -- get a full refund, exchange tickets for future flights or re-book on
the next available flight -- which can be done at MAS' ticketing or reservations
offices.

"Transit passengers can claim for unutilized portions of travel from MAS
ticket offices upon returning to their original destination," it said.

Passengers can make travel date changes by April 22, 2010 and the travel
period can be deferred until May 31, 2010. Claim for refunds are to be made by
April 22, 2010.

MAS also said the situation was being closely monitored and the airline was
keeping in touch with the authorities in the affected areas.

"Once the airports are re-opened, the flight schedules will be reinstated
and normalized," it added.

-- BERNAMA



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