DHL EXPRESS EXPECTS HIGHER CONSUMER SPENDING IN ASIA

KUALA LUMPUR, Sept 29 (Bernama) -- DHL Express, the world's leading
logistics company, is expecting Asian consumers to increase spending from US$4.3 trillion in 2008 to US$32 trillion a year by 2030.

Roger Crook, incoming chief executive of DHL Express Asia Pacific, Eastern
Europe, Middle East and Africa, said this expectation accounted for 43 per cent
of consumer spending globally.

Speaking about the investment in the region, Crook said the company was
investing very heavily in customer service.

"We have customer service units in each country, so we believe in localised
customer service.

"For the next two to three years, we plan to look further to invest more in
technology, vehicles and services," he said during a press conference here
Wednesday.

The company's performance in Malaysia for this year has been growing above
market rate and therefore it expects its market share to increase, Crook said.

He said DHL also employed a Key Performance Index (KPI) to further enhance
its customer service as its key differentiator in the business.

The company Wednesday revealed the findings of a study on consumer behavior
and customer service commissioned by it.

The study, undertaken by the Economist Intelligence Unit (EIU) was entitled
"Greater expectations: Keeping pace with customer service demands in Asia
Pacific".

The research explored expectations of consumers across the region. It offers
insights that companies can use as they compete in the vibrant and growing
market.

--BERNAMA