Huawei Opens Asia Pacific Contact Centre In Malaysia

KUALA LUMPUR, Jan 18 (Bernama) -- Information and communications technology (ICT) provider Huawei Technologies has selected Malaysia to house its Asia Pacific Contact Centre, which will be extending its support services to customers across 12 main markets in the Asia Pacific region. Huawei South Pacific Chief Marketing Officer Henry Hsu said the centre will allow the company to provide better services to its smartphone users in the region. "Apart from that, Malaysia is one of the main markets after China and its encouraging investment policies and strategic location make it the best choice for us to base our Asia Pacific Contact Centre here," he added in a statement. He also noted that the shipment volume has maintained a steady growth trend far beyond the average growth rate. The centre offers four types of communication channels -- toll-free hotlines, instant messaging via Huawei offcial website, email and social media platform. The centre will support 10 languages including Bahasa Malaysia, Bahasa Indonesia, Cambodian, Thai and Bengali. -- BERNAMA