Malaysia Airports Transforming Itself Into Services Leader

KUALA LUMPUR, Nov 2 (Bernama) -- Malaysia Airports Holdings Bhd, which is celebrating its 24th anniversary on Tuesday, is transforming itself from an airport operator into a services leader under its Total Airport Experience (TAE) initiative. The initiative is one of the four strategic pillars of its five-year business plan, Runway to Success 2020 (RtS2020), it said in a statement. "The implementation of TAE is structured into three key areas –- meeting basic needs, providing unique experience and creating memorable moments. "In meeting basic needs, Malaysia Airports has been proactively managing the impact of a substandard service level at its airports by putting in place additional measures to improve its toilet condition at the KLIA and also by providing conducive alternatives to the aerotrain service," it said. Efforts in enhancing toilet cleanliness at the KLIA include continuous monitoring of the toilet, ensuring that they are in good working order and activating a dedicated hotline number for the public to provide feedback through WhatsApp. Meanwhile, Malaysia Airports has been providing a conducive alternative to the aerotrain services by deploying six buses to ferry passengers to and from the Satellite Building, KLIA. "These efficiencies will serve the airport well as it gears up for any future increase in traffic growth. "In the first nine months of 2016, Malaysia Airports recorded a total traffic growth of 4.4 per cent for its Malaysia's operations compared with the same period last year, exceeding its initial traffic forecast of 2.5 per cent for 2016," it said. --BERNAMA