AliBaba Records US$30 Bln GMV, Leveraging On Innovative Technology

KUALA LUMPUR, Nov 16 (Bernama) – Alibaba Group has successfully leveraged its innovative technologies in cloud computing, artificial intelligence (AI) and Internet of Things (IoT) during the 2018 11.11 Global Shopping Festival (Festival), which recorded over US$30 billion in gross merchandise value (GMV). In a statement, the e-commerce giant said the festival was also a super project that required unprecedented robust and intelligent information technology (IT) infrastructure to ensure everything from browsing, order, payment and logistics ran securely and smoothly. Alibaba Group shared statistics showcasing the scale and technology infrastructure strength which supported the festival, including DC Brain, with more than 200 global Internet Data Centres providing the IT infrastructure support for the festival; and intelligent customer service robots, which handled 98 per cent of customer enquiries in nine different languages – Chinese, English, Russian, Spanish, Portuguese, Thai, Vietnamese, Malay and Bahasa Indonesia. “Additionally, Alibaba utilised AI translation tool supports translation of texts in 21 languages to facilitate dialogue between buyers and sellers during the festival,” it said. Alibaba Cloud’s data centre in Zhangbei, one of the largest green data centres in China, was officially operating to support the festival for the first time, said Alibaba Group. --BERNAMA