iGA Chief participates in Sharjah Forum for Contact Centres

Sharjah, Feb. 18 (BNA): At the invitation of Shaikh Sultan Bin Ahmed Al Qassimi, Chairman of the Sharjah Media council in the UAE, the Information and eGovernment Authority (iGA) Chief Executive Mr Mohammed Al Qaed attended and participated in the first Sharjah forum for contact centres, in the presence of iGA Deputy Chief Executive of Electronic Transformation, Dr. Zakareya Ahmed AlKhajah. The forum was attended by senior government officials from GCC countries, researchers and experts in the development field of call center, customer services data analysis experts and ICT institutions. Information and eGovernment Authority (iGA) Chief Executive, Mohammed Ai Al Qaed expressed his appreciation to Shaikh Sultan bin Ahmed Al Qassimi, Chairman of Sharjah Media Council, for his generous invitation, stressing that the presence and participation of the Information & eGovernment Authority in this important GCC event comes as a translation of its commitment to the directives of General Shaikh Rashid bin Abdulla Al Khalifa, the Minister of Interior, to strengthen the bonds of cooperation with neighbours in the UAE, especially in the knowledge exchange of experiences and latest developments related in the fields of the communication and technology, drawing visions and future aspirations that contribute to the advancement of services provided to all customers , citizens and residents of both countries. iGA Chief confirmed during his presentation at the Sharjah Forum for Contact Centres titled ‘National Contact Centre… Excellence in Customer Experience’ that customer satisfaction is one the key pillars of iGA’s business, which it strives to achieve through more than 400 eServices that have made Bahraini government services faster and more convenient. He said that iGA continuously measures customer satisfaction levels across all its channels, ensuring that its services meet the highest IT security standards.