AIRASIA AND SCICOM ESTABLISH WORLD-CLASS CONTACT CENTRE

KUALA LUMPUR, April 28 (Bernama) -- Malaysia-based low-cost carrier AirAsia Bhd together with Scicom (MSC) Bhd have established Asian Contact Centre Sdn Bhd to serve the low-cost carrier's customers from around the world.

AirAsia's group chief executive officer Tony Fernandes said the airline was
looking to provide better quality services through the world-class contact
centre set up under the collaboration.

"We are looking at solutions rather than avoiding complaints. The
establishment of the contact centre, we believe, is another step towards
providing quality services," he told reporters at the launch of Asian Contact
Centre here Tuesday.

"For the past two weeks, I have not received any complaint and services
are improving," he said.

Also present at the launch was Scicom's chief executive officer Leo
Ariyanayakam.

The contact centre, an equal-partnership joint venture company that started
operations on Feb 16 this year, is aimed at meeting customers' expectations and
ensure that their booking needs and enquiries are handled efficiently.

Currently, it serves AirAsia's customers from Malaysia, Singapore, Thailand,
Indonesia, China, Australia and the United Kingdom.

Operations will soon expand to serve customers in Japan, South Korea, the
Philippines, the Middle East and India, AirAsia said.

Asked about the impact of the Thai political crisis on the airline,
Fernandes said business was still strong and AirAsia's load factor to Bangkok
was 74 percent Monday.

"I think Southeast Asia is very resilient. There are a lot of opportunities
and demand. People still want to fly. The other Thai destinations are also
unaffected, and Thailand is an unique place," he said.
-- BERNAMA