Samsung home appliances rank highest in U.S. customer satisfaction: report

SEOUL, Aug. 28 (Yonhap) -- South Korea's electronics giant Samsung Electronics
said Friday several of its home appliances have topped a U.S. customer
satisfaction survey.
In the study conducted by California-based marketing researcher J.D. Power and
Associates, Samsung Electronics ranked highest in the categories of washing
machines, clothes dryers and refrigerators, the company said.
J.D. Power and Associates conducted its survey of consumers in the United States,
who purchased laundry and kitchen appliances during the past 24 months, according
to Samsung. The study was fielded between March and April 2009.
Samsung's products were seen by the U.S. customers as performing particularly
well in the factors of performance, features, and styling and feel, the company
said.
LG Electronics Inc., also of South Korea, was reported to have ranked highest for
its cooktops, ranges and ovens in the same survey.
ygkim@yna.co.kr
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