ID :
79633
Sat, 09/12/2009 - 22:55
Auther :
Shortlink :
https://oananews.org//node/79633
The shortlink copeid
TRANSFORMATION ON MALAYSIAN GOV`T DELIVERY SYSTEM TO BEGIN, SAYS PM
KUALA LUMPUR, Sept 12 (Bernama) -- The Malaysian government is set to begin
the transformation process in strengthening the efficiency of its delivery
system, said Prime Minister Najib Tun Razak.
He said after five months of taking office in April, the first phase of
the process -- planning, developing and program alignment -- had been completed
and now it was into the implementation phase.
He said the transformation on improving its front line (counter) services
would also be focused on as it provided the front line interaction with the
public and thus required a service of the finest standards.
He said this was also in line with his resolute commitment to transform the
quality of life of all Malaysians by significantly improving the efficiency of
the government, since he took office last April.
"In ensuring the one-stop centre framework truly delivers, improvements will
be made to ensure faster and more streamlined processes, more customer-oriented
service, and a better system of integration between departments," he said in his
latest posting in his blog www.1malaysia.com.my.
"Through the execution of these planned changes, we can offer quantifiable
results. This will make for a stronger, more effective and more accountable
Government," he added.
Najib also invited the public to continuously provide constructive feedback
so that the transformation could be accomplished.
On the Key Performance Indicators (KPIs) and National Key Result
Areas (NKRA), the prime minister said these initiatives were not mere acronyms
as they offered clear measures designed to ensure that the government was
continuously working to better serve the needs of all Malaysians.
"On reaching the milestone of my first 100 days, I announced stringent Key
Performance Indicator (KPI) targets for the nation. They have been set for all
government ministries, alongside six National Key Result Areas (NKRAs).
"Our real work will begin as we make the transformation of government
services happen," he said.
Last week, Najib appointed Idris Jala to lead the newly
established Performance Management and Delivery Unit (Pemandu) and to oversee
the many performance management changes required throughout the government.
Idris will also coordinate with the Minister in the Prime Minister's
Department, Dr Koh Tsu Koon, on issues related to Pemandu.
"These KPIs are the delivery mechanism designed to help us achieve our
desired results. The outcome we aim to achieve is the same one highlighted by
past administrations under Vision 2020: to transform Malaysia into a high-level
income developed nation.
"This is an ambitious goal. We have long stated the aim of reaching it by
2020 as embodied in the Vision 2020 policy. People First, Performance Now is an
expression that reconciles the current socio-economic position of Malaysia with
this goal through effective implementation of KPIs and NKRAs, thus integrating
it seamlessly as part of this journey," he added.
-- BERNAMA
the transformation process in strengthening the efficiency of its delivery
system, said Prime Minister Najib Tun Razak.
He said after five months of taking office in April, the first phase of
the process -- planning, developing and program alignment -- had been completed
and now it was into the implementation phase.
He said the transformation on improving its front line (counter) services
would also be focused on as it provided the front line interaction with the
public and thus required a service of the finest standards.
He said this was also in line with his resolute commitment to transform the
quality of life of all Malaysians by significantly improving the efficiency of
the government, since he took office last April.
"In ensuring the one-stop centre framework truly delivers, improvements will
be made to ensure faster and more streamlined processes, more customer-oriented
service, and a better system of integration between departments," he said in his
latest posting in his blog www.1malaysia.com.my.
"Through the execution of these planned changes, we can offer quantifiable
results. This will make for a stronger, more effective and more accountable
Government," he added.
Najib also invited the public to continuously provide constructive feedback
so that the transformation could be accomplished.
On the Key Performance Indicators (KPIs) and National Key Result
Areas (NKRA), the prime minister said these initiatives were not mere acronyms
as they offered clear measures designed to ensure that the government was
continuously working to better serve the needs of all Malaysians.
"On reaching the milestone of my first 100 days, I announced stringent Key
Performance Indicator (KPI) targets for the nation. They have been set for all
government ministries, alongside six National Key Result Areas (NKRAs).
"Our real work will begin as we make the transformation of government
services happen," he said.
Last week, Najib appointed Idris Jala to lead the newly
established Performance Management and Delivery Unit (Pemandu) and to oversee
the many performance management changes required throughout the government.
Idris will also coordinate with the Minister in the Prime Minister's
Department, Dr Koh Tsu Koon, on issues related to Pemandu.
"These KPIs are the delivery mechanism designed to help us achieve our
desired results. The outcome we aim to achieve is the same one highlighted by
past administrations under Vision 2020: to transform Malaysia into a high-level
income developed nation.
"This is an ambitious goal. We have long stated the aim of reaching it by
2020 as embodied in the Vision 2020 policy. People First, Performance Now is an
expression that reconciles the current socio-economic position of Malaysia with
this goal through effective implementation of KPIs and NKRAs, thus integrating
it seamlessly as part of this journey," he added.
-- BERNAMA
